When we last left our story, back in July (see this post), I had convinced a manager there to send me a shipment of coffee (2 packages) in place of one shipment of teas (even though they had sent me three overall).
Well, I received one of the coffees, but I am still waiting for the second one. Here's a summary of the time line for this saga:
- In early June, 2009, I enrolled in their program. I was supposed to receive a sample shipment of 2 bags of loose leaf tea for $2, then future shipments would cost more. But within 14 days of enrolling, they charged me for 2 additional shipments at a cost of $40. So before I even received any of the product to try, I was out quite a bit of money. I originally reported about this in this previous blog entry.
- I called several times to complain. Finally, on July 20, I was able to speak to a manager. I was told they could not refund my money but that they would be willing to replace one of the tea shipments with an equivalent amount from their coffee selection. So I ordered two bags of coffee.
- August 20: coffees have still not arrived. I called and was told one of them had been on back order but just came in, so they would send it out right away.
- August 28: I received one bag of coffee in the mail, but the other was missing. I called and was told that they would send it right away.
- September 17: Coffee still has not arrived. This time when I called, they told me the variety I had ordered was out of stock (thanks for letting me know!). I ordered a different kind which they promised to "send right away".
- October 1: Coffee still has not arrived. Gee, they seemed puzzled and didn't know what happened. Will send right away.
I wonder if they have any satisfied customers? How are they able to stay in business?
0 comments:
Post a Comment